Eight years ago, we started with a simple observation: cross-border returns were an afterthought. Merchants were shipping products halfway around the world, only to write them off as losses. Today, Return Helper runs a global network of more than 20 warehouses, helping merchants on Shopify, Amazon and TikTok Shop turn returns from a cost centre into recovered value. But honestly? We're just getting started. A huge thank you to Rana Wehbe Watson and the Forbes Asia team for the feature, and...

The past weeks have been eventful for Return Helper as we engaged with sellers and industry leaders across Taiwan and China , reinforcing our commitment to driving growth in the cross-border e-commerce ecosystem . From speaking at Amazon’s official market expansion briefing in Taipei to co-hosting the Cross-Border Synergy Cocktail in Shenzhen with PayPal and SHOPLINE , both events spotlighted opportunities, challenges, and collaborations shaping the future of global trade. Taiwan: Scaling...

As the global eCommerce market grows, so does a seller’s biggest headache—returns. Returns are an inevitable part of online selling, but when it comes to cross-border returns, the stakes are much higher. Between complicated customs processes, sky-high international shipping fees, and fraud risks, handling returns across borders can feel like navigating a minefield. So how can sellers turn this operational challenge into a strategic advantage? Let’s break down the essentials of managing...