Why Returns Experience Matters?
of 18-44 year olds say that lack of choice of returns channels has resulted in them abandoning an online purchase.
(All Statistics from State of EC Delivery Consumer Research, Metapeck)
say that the returns experience impacts their likelihood to purchase from that retailer again.
(Pulse of Online Shopper, UPS)
more costly to gain a new customer than retain an existing one.
(Forbes Magazine, 2018)
A Simplified Customer Return Journey
Shoppers will be directed to the return center of your webstore
Fill in email address & order number to start the return
Select the items they wish to return & why
A Return label will be sent to shopper via email
Print out the return label, place it on the parcel and take it to the drop off point
From Return Experience to Return Management
The Complete Returns Solution
Returns are authorized with a manual or automated review
Customer can easily initiate a return in the return portal
Improve customer loyalty with a branded return page
Streamlining returns with more handing options, by 1-click
Product can be repacked, resales or reused in the most suitable way
Shipping automation and auto-generated return label
Customer receive a digital shipping label and instructions to ship their returns
Local warehouses in over 14 countries
Receive and inspect all returns in Return Helper’s local warehouses
Self-Service Return Portal
Let your customers request returns in seconds with a branded return portal.
Auto-Generated Return Labels
Integration with carriers worldwide like USPS, Royal Mail, Sendle, DHL & More. Return labels will be automatically sent to your customers with discounted shipping rate.
Local Return Address & Return Status
We offer local return addresses in 14 countries for your customers. Merchants can check the status of the returns and relevant information within 24 hours.
One-Click Return Handling
We offer cutomized handling options including product testing, grading, repack, relabel, refulfill..etc. Decide the best way to process your returns with just a click on your management platform.