Why Returns Experience Matters?
50%
of 18-44 year olds say that lack of choice of returns channels has resulted in them abandoning an online purchase.
73%
say that the returns experience impacts their likelihood to purchase from that retailer again.
It's 5x
more costly to gain a new customer than retain an existing one.
(All Statistics from State of EC Delivery Consumer Research, Metapeck)
(Pulse of Online Shopper, UPS)
(Forbes Magazine, 2018)
A Simplified Customer Return Journey
1
Shoppers will be directed to the return center of your webstore
2
Fill in email address & order number to start the return
3
Select the items they wish to return & why
4
A Return label will be sent to shopper via email
5
Print out the return label, place it on the parcel and take it to the drop off point
From Return Experience to Return Management
The Complete Returns Solution
Returns are authorized with a manual or automated review
Customer can easily initiate a return in the return portal
Improve customer loyalty with a branded return page
Streamlining returns with more handing options, by 1-click
Product can be repacked, resales or reused in the most suitable way
Shipping automation and auto-generated return label
Customer receive a digital shipping label and instructions to ship their returns
Local warehouses in over 14 countries
Receive and inspect all returns in Return Helper’s local warehouses
Key Features
Self-Service Return Portal
Let your customers request returns in seconds with a branded return portal.
Local Return Address & Return Status
We offer local return addresses in 14 countries for your customers. Merchants can check the status of the returns and relevant information within 24 hours.
Self-Service Return Lebels
Integration with carriers worldwide like USPS, Royal Mail, Sendle, DHL & More. Return labels will be automatically sent to your customers with discounted shipping rate.
One-Click Return Handling
We offer cutomized handling options including product testing, grading, repack, relabel, refulfill..etc. Decide the best way to process your returns with just a click on your management platform.
Uniforms World
China
Very satisfied with the overseas warehouse service!
I would like to take this opportunity to express my compliments on your overseas warehouse service! Whether it is the accuracy of shipping labels, the efficient operation of the operation center, or the excellent after-sales service, ...
Studio Sunneva
United Kingdom
Their service is exactly what I needed and handles the entire return process for our business. Their prices are competitive and their support is also great.
LUSANA
Australia
We have shopped around for apps to assist with our Returns and Return Helper stands out as the most efficient and advanced out of any on the market right now. Our account rep Paul is very responsive and is able to address all queries in an effective manner. ...
Topologie International
Hong Kong SAR
Their service is precisely what our business required as it manages the entire return process. They offer competitive pricing and excellent support as well.
HYDRAGUN CA
Singapore
They solved exactly the gap we've been trying to close for months now. The prices are fair, and perhaps the most competitive one currently in the market.
The UX may have room for improvement, but this is easily negated by their prompt ...
Uncle Hector
Hong Kong SAR
It took me a long time to find software like this, their service fills a gap in the market, great job.
See more reviews of Return Helper on Shopify