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Privacy Policy

Last Updated: September 8, 2026

 

Return Helper respects the privacy of individuals whose Personal Data we process. This Privacy Policy explains how Return Helper collects, uses, discloses, stores, and protects Personal Data when we act as a data controller.

 

For purposes of this Privacy Policy, "Return Helper", "we", "us", or "our" means Return Helper.

 

This Privacy Policy applies to Personal Data we process in connection with our websites, applications, APIs, integrations, customer relationships, sales and support activities, and related services (collectively, the "Services").

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1. When This Privacy Policy Applies

Return Helper provides software, return management, logistics, warehousing, fulfillment, shipping, and related technology services to businesses.

Depending on the processing activity, Return Helper may act either as a data controller or as a data processor.

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When Return Helper acts as a controller

This Privacy Policy primarily applies where Return Helper determines the purposes and means of processing Personal Data, including Personal Data relating to:

  • visitors to our websites;

  • prospective customers;

  • customers and merchants that use our Services;

  • employees, representatives, administrators, and other business contacts of our customers;

  • individuals who contact our sales, support, or other business teams;

  • suppliers, partners, service providers, and other business contacts; and

  • recipients of our business or marketing communications.

 

When Return Helper acts as a processor

Our customers may provide or make available Personal Data relating to their own customers, consumers, recipients, return senders, or other individuals (“End Customers”) when using the Services.

For example, a customer may provide Return Helper with End Customer information so that Return Helper can process a return, generate a shipping label, arrange transportation, provide warehouse services, or otherwise perform the Services.

In these circumstances, the customer generally determines why the Personal Data is processed and Return Helper processes the Personal Data on the customer's behalf. Return Helper therefore generally acts as a data processor, and the relevant processing is governed by our applicable Data Processing Agreement (“DPA”) and the customer's instructions.

If you are an End Customer and your Personal Data has been provided to us by a Return Helper customer, you should normally contact that customer directly regarding questions about how your Personal Data is used or to exercise your privacy rights. We will assist our customer where required by applicable law and our contractual obligations.

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2. Personal Data We Collect

The Personal Data we collect depends on how you interact with Return Helper and the Services.

We may collect the following categories of Personal Data.

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Account and business contact information

This may include:

  • name;

  • company name;

  • job title;

  • business address;

  • email address;

  • telephone number;

  • account username;

  • account permissions and roles; and

  • other information provided when creating or administering an account.

 

Transaction, order, return, and shipment information

Depending on the Services being used, this may include:

  • order numbers and references;

  • return request information;

  • product and SKU information;

  • shipping and return addresses;

  • recipient or sender details;

  • tracking numbers;

  • shipment status;

  • warehouse information;

  • return reasons;

  • refund or exchange information; and

  • information necessary to generate labels or provide logistics and fulfillment services.

Where this information relates to an End Customer and is provided to us by one of our customers, Return Helper generally processes the information as a processor on behalf of that customer.

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Communications and support information

We may collect information contained in:

  • sales enquiries;

  • customer support requests;

  • emails;

  • chat or messaging communications;

  • feedback;

  • surveys; and

  • other communications with Return Helper.

 

Billing and commercial information

We may collect information relating to:

  • subscriptions;

  • invoices;

  • billing contacts;

  • payment status;

  • pricing plans;

  • commercial arrangements; and

  • transaction records.

Where payments are processed through third-party payment service providers, those providers may process payment card or financial information directly. Return Helper does not necessarily receive or store complete payment card details.

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Technical and usage information

When you access our websites or Services, we may automatically collect certain technical information, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • language settings;

  • login information;

  • timestamps;

  • pages or features accessed;

  • referring URLs;

  • usage activity;

  • error logs; and

  • security and diagnostic information.

 

Marketing and preference information

We may collect:

  • communication preferences;

  • subscription preferences;

  • responses to marketing communications;

  • event registration information; and

  • information relating to your interest in our products or Services.

 

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3. How We Collect Personal Data

We may collect Personal Data:

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Directly from you

For example, when you:

  • create or administer an account;

  • request a demonstration;

  • contact our sales or support teams;

  • enter into a commercial relationship with us;

  • complete a form;

  • attend an event;

  • participate in a survey; or

  • otherwise communicate with us.

From our customers

Our customers may provide Personal Data to Return Helper in connection with their use of the Services.

This may include Personal Data relating to End Customers that is required to process returns, shipments, warehouse activities, fulfillment services, labels, tracking, or related transactions.

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Through integrations and third parties

We may receive Personal Data through:

  • e-commerce platforms;

  • marketplaces;

  • APIs;

  • logistics providers;

  • carriers;

  • warehouse partners;

  • technology integrations;

  • business partners; and

  • service providers.

 

Automatically

We may collect technical and usage information automatically through cookies, logs, analytics technologies, and similar tools when you interact with our websites or Services.

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4. How We Use Personal Data

We may use Personal Data for the following purposes.

Providing and operating the Services

We may process Personal Data to:

  • create and manage accounts;

  • authenticate users;

  • provide access to our Services;

  • manage subscriptions;

  • provide customer support;

  • process transactions;

  • provide logistics, warehouse, return, shipping, and fulfillment functionality;

  • maintain integrations and APIs; and

  • communicate about the operation of the Services.

 

Managing customer and business relationships

We may process Personal Data to:

  • communicate with customers and business contacts;

  • respond to enquiries;

  • manage contracts;

  • administer billing and accounts;

  • manage partners and suppliers; and

  • maintain business records.

 

Improving our Services

Where possible and appropriate, we may use aggregated, anonymised or de-identified information to:

  • analyse use of our Services;

  • understand product performance;

  • troubleshoot problems;

  • develop and improve features;

  • perform research and analytics; and

  • understand customer needs.

Where Personal Data is received from or through an e-commerce marketplace or platform integration in our role as a processor for a customer, we process that Personal Data only in accordance with the customer's documented instructions, our applicable Data Processing Agreement, and applicable platform developer terms. We do not use such Personal Data for unrelated independent purposes.

We may use information derived from such Personal Data where it has been aggregated, anonymised or de-identified so that it no longer constitutes Personal Data under Applicable Data Protection Laws, including for service analytics, benchmarking, security, product improvement, research and business planning, provided that:

such use is not prohibited by applicable platform developer terms; and
the information does not identify the customer, any Data Subject, or any individual customer of the customer.

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Security and fraud prevention

We may process information to:

  • protect accounts;

  • detect unauthorized access;

  • prevent fraud and abuse;

  • investigate security incidents;

  • maintain system integrity; and

  • protect Return Helper, our customers, and others.

 

Legal and compliance purposes

We may process Personal Data when necessary to:

  • comply with applicable laws and regulations;

  • respond to lawful requests from public authorities;

  • establish, exercise, or defend legal claims;

  • enforce our agreements;

  • maintain required business and accounting records; and

  • protect our legal rights and the rights of others.

 

Marketing and business communications

We may use business contact information to provide information about:

  • Return Helper products and Services;

  • new features;

  • events;

  • company updates;

  • offers; and

  • other relevant business communications.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

We do not use Personal Data relating to our customers' End Customers for Return Helper's own direct marketing merely because that information has been provided to us to perform Services on behalf of a customer.

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5. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”), UK GDPR, or another law requiring a lawful basis applies, Return Helper relies on one or more of the following legal bases, depending on the circumstances.

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Performance of a contract

We may process Personal Data where necessary to provide Services requested by you or to perform our contractual obligations.

This may include account administration, customer support, billing, and providing access to the Services.

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Legitimate interests

We may process Personal Data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and improving our business and Services;

  • maintaining customer relationships;

  • securing our systems;

  • preventing fraud and misuse;

  • understanding how our Services are used;

  • managing business operations; and

  • communicating with business customers and prospective customers.

 

Legal obligations

We may process Personal Data where necessary to comply with applicable legal, regulatory, accounting, tax, or other legal obligations.

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Consent

Where required by applicable law, we may rely on your consent, including for certain cookies, electronic marketing activities, or other processing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

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6. How We Share Personal Data

We may disclose Personal Data to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy.

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Service providers and subprocessors

We use third-party providers to support our infrastructure and business operations, including providers of:

  • cloud hosting;

  • databases;

  • content delivery and network services;

  • communications and email services;

  • analytics;

  • security;

  • customer support;

  • payment processing; and

  • other technology and operational services.

Where these providers process Personal Data on our behalf, we require them to process that information in accordance with applicable contractual and data protection obligations.

Our current list of subprocessors is available at:

https://www.returnhelper.com/subprocessors

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Carriers and logistics partners

Where required to provide shipping, return, warehouse, transportation, or logistics services, Personal Data may be provided to carriers, postal operators, freight providers, warehouse operators, customs-related service providers, or other logistics partners.

Depending on the circumstances and applicable law, some of these parties may process Personal Data as independent controllers for their own transportation, regulatory, operational, fraud-prevention, customs, or legal purposes.

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Legal authorities and protection of rights

We may disclose Personal Data where we reasonably believe disclosure is necessary to:

  • comply with applicable law;

  • respond to a valid legal process or government request;

  • enforce our agreements;

  • investigate fraud or security incidents;

  • protect the rights, property, or safety of Return Helper, our customers, users, or others; or

  • establish, exercise, or defend legal claims.

 

 

7. International Data Transfers

Return Helper operates internationally, and our customers, personnel, service providers, subprocessors, carriers, logistics partners, and technology infrastructure may be located in different countries.

As a result, Personal Data may be transferred to, stored in, or accessed from a country other than the country in which the Personal Data was originally collected.

Where Personal Data subject to the GDPR, UK GDPR, or similar data protection laws is transferred internationally, we use appropriate transfer mechanisms where required by applicable law.

These mechanisms may include:

  • an applicable adequacy decision or adequacy regulation;

  • the European Commission Standard Contractual Clauses (“SCCs”);

  • the UK International Data Transfer Addendum to the EU SCCs;

  • the UK International Data Transfer Agreement (“IDTA”); or

  • another legally permitted transfer mechanism.

We may also implement supplementary contractual, technical, or organizational safeguards where appropriate.

Additional information regarding the locations in which our subprocessors process Personal Data is available on our Subprocessor List:

https://www.returnhelper.com/subprocessors

For Personal Data that Return Helper processes on behalf of a customer as a processor, international transfers are also governed by the applicable DPA.

You may contact us using the information in the “Contact Us” section below to request additional information regarding applicable international transfer safeguards.

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8. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected or otherwise processed.

The applicable retention period depends on factors including:

  • the nature and sensitivity of the Personal Data;

  • the purpose for which it was collected;

  • the duration of our relationship with the relevant customer or individual;

  • contractual obligations;

  • security and fraud-prevention requirements;

  • applicable limitation periods;

  • legal, accounting, tax, and regulatory obligations; and

  • whether the information is required to establish, exercise, or defend legal claims.

When Personal Data is no longer reasonably required, we will delete, anonymize, or otherwise securely dispose of it in accordance with our applicable policies and legal obligations.

Where Return Helper processes Personal Data as a processor on behalf of a customer, retention and deletion are also subject to the customer's instructions and the applicable DPA.

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9. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to:

  • provide essential website functionality;

  • maintain security;

  • remember user preferences;

  • understand website usage;

  • measure performance; and

  • improve our websites and Services.

Some cookies are necessary for our websites to operate. Other cookies, including certain analytics or marketing technologies, may be optional and may require consent under applicable law.

Where required, we provide users with appropriate cookie controls or consent mechanisms.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of our websites.

We may update this section or maintain a separate Cookie Policy as our use of cookies and similar technologies develops.

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10. Data Security

We use reasonable and appropriate technical and organizational measures designed to protect Personal Data against:

  • unauthorized access;

  • unauthorized disclosure;

  • accidental or unlawful destruction;

  • loss;

  • alteration; and

  • misuse.

These measures may include access controls, authentication controls, encryption where appropriate, system monitoring, logging, security procedures, backup processes, vendor management, and other safeguards appropriate to the nature of the information and risks involved.

However, no internet transmission, information system, or storage technology can be guaranteed to be completely secure.

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11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your Personal Data, including the right to:

  • request access to your Personal Data;

  • request correction of inaccurate or incomplete Personal Data;

  • request deletion of your Personal Data;

  • request restriction of processing;

  • object to certain processing;

  • request portability of certain Personal Data;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint with an applicable data protection or supervisory authority.

These rights are not absolute and may be subject to conditions, limitations, or exceptions under applicable law.

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Right to object to direct marketing

You may object to the use of your Personal Data for direct marketing at any time.

You may do so by using the unsubscribe mechanism included in our marketing communications or by contacting us.

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Requests relating to Customer Data

Where Return Helper processes your Personal Data as a processor on behalf of one of our customers, that customer is generally responsible for responding to your privacy rights request.

If you submit such a request directly to Return Helper, we may refer your request to the relevant customer or assist that customer in responding, as required by applicable law and our contractual obligations.

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Verification of requests

We may need to verify your identity before responding to certain requests. We may also request additional information where reasonably necessary to identify the relevant Personal Data or determine how applicable law applies.

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12. Complaints

If you have a concern about how Return Helper processes Personal Data when acting as a controller, please contact us first so that we can review your concern.

Where the GDPR or UK GDPR applies, you may also have the right to lodge a complaint with the competent data protection supervisory authority.

For individuals in the United Kingdom, this may include the UK Information Commissioner's Office (“ICO”).

For individuals in the European Economic Area, this may include the competent supervisory authority in the country where you live, work, or where an alleged infringement occurred.

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13. Automated Decision-Making

Return Helper does not currently use Personal Data covered by this Privacy Policy to make solely automated decisions that produce legal effects or similarly significant effects on individuals, unless we inform affected individuals otherwise and provide any information required by applicable law.

We may use automation to support operational, security, analytics, or service-related processes that do not constitute such solely automated decision-making.

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14. Children's Privacy

Our websites and Services are primarily intended for businesses and are not directed to children.

We do not knowingly collect Personal Data directly from children through our websites for Return Helper's own purposes.

Our customers may, however, provide Personal Data relating to individuals in connection with legitimate return, shipping, delivery, or other transactions. Where Return Helper receives such Personal Data in providing Services to a customer, we process it in accordance with the customer's instructions and applicable data protection obligations.

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15. Third-Party Websites and Services

Our websites or Services may contain links to third-party websites, platforms, applications, or services.

Return Helper does not control the privacy practices of independent third parties. Their collection and use of Personal Data are governed by their own privacy policies and terms.

We encourage you to review the privacy information provided by relevant third parties before providing Personal Data to them.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our Services;

  • our business operations;

  • our privacy practices;

  • applicable laws and regulations; or

  • other operational or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

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17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

Return Helper
Email: privacy@returnhelper.com

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If Return Helper is required to appoint a data protection representative, Data Protection Officer, or other privacy contact under applicable law, the relevant contact information will be made available as required.

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