Return Management in the Era of Ecommerce: Insights from the Customer & Shopify
Returns management is a key area of focus for retailers. It's not just about the customer experience, it's also about the cost to manage returns.
Today, return rates for eCommerce are around 20%. That means for every $100 worth of goods sold online, $20 will be returned. And return rates are only increasing as customers become more comfortable shopping online.
Returns are a necessary part of doing business online, but they can be costly. In fact, returns cost retailers an estimated $369 billion annually. Returns management is a key area of focus for retailers. It's not just about the customer experience, it's also about the cost to manage returns.