Best Returns Management Service for eCommerce stores

Return Helper Overview 1. What is Return Helper and how does it simplify eCommerce returns?

Return Helper is a cross-border returns management platform that helps global eCommerce sellers, especially those on Amazon, Shopify, and eBay—simplify and streamline their international return processes. Unlike software-only solutions, Return Helper also provides warehouse support and shipping services, offering a complete, end-to-end solution for managing eCommerce returns. 2. Can you explain Return Helper's one-stop returns solution?

Return Helper offers a complete, end-to-end service for managing international eCommerce returns. It’s more than just software. We combine technology, local warehouses, and logistics support to simplify returns for global sellers. a. Provide local return addresses across the globe (in over 15 countries)

• Return Helper provides buyers with local return addresses in over 15 countries, making it easier and cheaper for customers to send back products without high international shipping costs.

b. Warehouse Processing & Inspection

• Returned items arrive at Return Helper’s local warehouses, where they are inspected for condition, verified against the return request, and prepared for the next steps.

c. Flexible Return Options

• Sellers can choose how to handle returned products:

  - Consolidate and ship returns in bulk back to their main warehouse or Amazon FBA centers

  - Resell products locally if suitable

  - Recycle items to certified recycler to reduce the carbon footprint

d. Software management system

• Sellers use a centralized dashboard to track returns in real time, manage refund statuses, view item conditions

3.Tell me about Return Helper's local warehouse network.

Return Helper boasts a robust global warehouse network, strategically positioned to streamline international returns for eCommerce businesses. With over 15 locations spanning North America, Europe, Asia, and Oceania, this network enables sellers to offer localized return options, enhancing customer satisfaction and reducing logistics costs.

Return Helper is the best service provider to manage your global inventory because we have infrastructure in the following countries:

• North America: Canada, Eastern U.S., Western U.S.

• Europe: United Kingdom, Germany, France

• Asia: Taiwan, Japan, Korea, China, Hong Kong, Singapore, Malaysia, Thailand, Philippines

• Oceania: Australia
  

Getting Started with Return Helper

1.How do I sign up for Return Helper?

Our service is pay-as-you-go; there’s no monthly subscription required. You can schedule an appointment with us, and we’ll guide you through our service charges and give you a walkthrough of the portal.

2.What are the initial steps to integrate Return Helper with my store?

Amazon – We're a certified Amazon Service Provider. You can find our details on the Amazon SPN website. To start the service, you can open an account with us by scheduling a meeting with our sales representative.

Shopify - Our software integrates seamlessly with Shopify stores, and all data is API-integrated. To start using our service, please install our software on your store. Return Helper Shopify Link

3.Does Return Helper offer a free trial or demo?

We don't offer a free trail but we do offer portal walkthrough session, please fill out the form and we’ll get back to you within 2–3 business days

4.What's the process for setting up cross-border returns with Return Helper? a. Book a Consultation

Schedule a meeting with our sales team to understand your return needs and business model.

b. Onboarding & Account Setup

We'll guide you through the onboarding process and set up your account in our system.

c. Connect Your Store (Optional)

For platforms like Shopify, our software integrates seamlessly via API. This allows automated return tracking and inventory updates.

d. Choose Return Locations

Select from our return warehouses across 15 countries based on your customer locations and product categories.

e. Go Live

Once everything is set, you can start directing your customers to ship returns to our local warehouses. We’ll inspect, consolidate, and either dispose, relabel, or forward the items based on your preference.

f. Ongoing Support

Our team remains available to support you with reporting, reselling options, FBA removals, or restocking guidance.

5.Does Return Helper offer local return addresses in multiple countries?

Yes! Return Helper provides local return addresses in multiple countries. We operate warehouses in 15 countries, enabling your customers worldwide to send returns to a nearby, domestic address. This not only simplifies the return process for them, but also helps you save on international shipping costs and improve overall customer satisfaction.

6.How can Return Helper reduce international shipping costs for returns?

At Return Helper, we’ve built a strong global logistics network by partnering with leading international carriers. Thanks to our high-volume shipping and long-term collaborations, we’ve secured exclusive shipping rates that are typically not available to individual sellers. These preferential rates allow us to pass significant cost savings directly to our clients.

One of our key cost-saving strategies involves localized return hubs. Instead of asking customers to return items overseas, sellers can use our local return addresses in over 15 countries across Europe, North America, and Asia. Parcels are consolidated at these hubs and shipped in bulk back to sellers, reducing per-parcel international freight costs.

Shopify Returns Management

1. How does Return Helper integrate with Shopify for returns?

   
   

Return Helper offers seamless integration with Shopify to help cross-border sellers manage returns efficiently and professionally. Return Helper connects directly with your Shopify store via API. With just a few clicks, you can sync your orders, customer data, and return history, no manual uploads required.

2. What features does Return Helper offer for Shopify store owners to manage returns?

   
   

With Return Helper's Shopify integration, you're in full control of your return policy. You can define your own return window and customize return reasons on the backend (e.g. "wrong size", "item not as described", "changed mind". This customization not only aligns with your brand’s return policy but also builds a valuable dataset over time, helping you understand key return drivers. These insights can inform product improvements, sizing guides, or even inventory planning.

3. Does Return Helper provide auto-generated return labels for Shopify orders?

Once your buyer submits a return request through the branded Shopify portal and you approve it via the backend, Return Helper automatically generates a return shipping label using our exclusive carrier rates. The label is sent directly to the buyer via email, making the process simple and efficient.

Your buyer can then print the label and ship the item to the Return Helper warehouse, where we handle sorting, inspection, and next steps based on your return preferences, be it reshipping, restocking, or consolidation.

4. How can Return Helper improve the Shopify returns experience for customers?

Return Helper enhances the post-purchase experience by making returns simple, fast, and transparent which helps you build trust and retain more customers

a. Self-Service Branded Return Portal

Your buyer can submit a return request in just a few clicks, no need to email or contact support. They simply enter the order number, select a return reason, and submit the request within minutes. Find out how we helped Love, Bonito manage their returns in the United States.

b. Faster Returns, Happier Customers

Return is your final push for conversion. When a business offers a return service, it’s more likely to give buyers the confidence to purchase, especially in cross-border eCommerce.

Instead of asking customers to ship items overseas, Return Helper provides local return addresses in over 15 countries. This means faster return delivery, lower shipping costs (often with prepaid return labels), and no complicated customs paperwork.