How RhinoShield Transformed Global Returns and Achieved 40x Growth in Recycling Participation

As eCommerce brands expand internationally, managing cross-border returns becomes a growing challenge. From navigating customs regulations to building logistics infrastructure, reverse logistics can easily become a bottleneck for growth.

This was exactly the situation for RhinoShield, a global brand known for its eco-friendly phone cases. By partnering with Return Helper, RhinoShield successfully built a seamless and scalable return management system—and saw a 40x increase in global recycling participation in just four months.

The Global Challenge: Cross-Border Returns at Scale

Scaling internationally means facing logistical complexity. RhinoShield encountered common challenges that many global brands face:

• 🌍 Complex customs procedures for international returns

• 🧭 Limited logistics coverage across over 15 countries

• 🤝 Inconsistent return experiences, risking customer satisfaction

  
  

These issues were not only operationally inefficient—they were hurting the customer journey and delaying RhinoShield's sustainability goals.

The Solution: Return Helper’s Global Return Management System

To overcome these hurdles, RhinoShield implemented a digitized, logistics-backed returns solution with Return Helper. The goal was to turn a traditionally frustrating process into a customer-centric and sustainability-driven experience.

🌍 Global Return Coverage

Return Helper built a scalable return network across more than 15 countries, complete with local warehousing support. This reduced return costs, sped up processing times, and enabled region-specific handling based on customs regulations.

🏷️ Prepaid Return Labels

With an automated system, customers received prepaid shipping labels as soon as they submitted a return request. This removed barriers to participation in RhinoShield’s phone case recycling program—especially for international customers.

📦 Digitized Return Workflow

The entire return process was tracked, centralized, and automated. RhinoShield’s team gained full visibility, while customers enjoyed a smoother, hassle-free return journey.

The Result: 40x Increase in Global Recycling Participation

In just four months, RhinoShield saw a massive 40x increase in international customers participating in their phone case recycling program. By simplifying returns and making them eco-friendly, RhinoShield turned a logistical pain point into a customer loyalty and sustainability win.

Why It Matters for Your Brand

Whether you're selling through Amazon FBA, Shopify, or direct-to-consumer channels, international growth brings complex return needs. A partner like Return Helper allows you to:

• Streamline cross-border returns

• Reduce operational costs

• Improve customer satisfaction

• Build sustainability into your return process

  
  

Ready to Simplify Returns and Scale Responsibly?

If you're looking for a return management solution with global warehouse coverage and automated workflows, Return Helper can help you scale without friction.

Contact us today to explore how we can support your return operations across Asia, Europe, Australia, and North America.