A Complete Overview of E-Commerce Returns in 2023

Here’s everything you need to know about e-commerce returns in 2023.

1. E-Commerce Return Statistics

The Average E-Commerce Return Rate Is 18.1%

80.2% Of Returns Occur Because the Product Is Damaged

58% Of Shoppers Want a Hassle-Free Return Policy

62.58% Of Shoppers Expect Merchants to Allow Returns Within 30 Days

2. E-Commerce Return Trends

Free Returns

Contactless Returns

Box-Free Returns

3. How Does the Return Experience Affect Retention Rate?